Axe ’Em, Jacks!
Care Navigation supports students through personalized non-clinical case management services designed to reduce barriers and promote student success. Using a student-centered approach, the office connects students with campus and community resources related to academic, personal, financial, medical, mental health, and basic needs concerns.
Services include advocacy, care coordination, resource referral, problem-solving support, and ongoing non-clinical case management to help students remain engaged in their educational goals.
Non-clinical case managers collaborate with campus partners to promote student well-being, safety, and holistic success.
Case Management Services Provided
Case Managers provide individualized support and coordinate resources for students experiencing challenges that may affect their well-being, persistence, or academic success.
Services may include:
- Individualized case management and support planning
- Resource referral and connection to campus and community services
- Support for students experiencing personal crises or significant life stressors
- Basic needs support and food insecurity assistance
- Advocacy and problem-solving support
- Follow-up and ongoing case management
- Collaboration with faculty, staff, families, and support networks, as appropriate
- Referrals for mental health, medical, financial, academic, and social support resources
- Assistance accessing the Lumberjack Pantry and related basic needs resources
- Support for students returning following hospitalization, medical concerns, or other significant disruptions
- Consultation and support for faculty and staff concerned about a student
Non-clinical case management services are intended to support student well-being, reduce barriers to persistence, and connect students with resources that promote academic and personal success.
When to Refer a Student
Examples:
- Mental health concerns
- Food or housing insecurity
- Sudden behavior changes
- Academic distress
- Financial hardship
- Hospitalization or medical concerns
- Personal crisis or trauma
- Students needing additional support or follow-up
How to Make a Referral
If you are concerned about a student鈥檚 well-being, behavior, or ability to succeed, you can submit a referral through the campus iCare referral system.
iCare Referral Process
- Submit an iCare referral for any student of concern who may benefit from non-clinical case management support or additional campus resources
- Provide detailed, factual information about your concern to help ensure appropriate follow-up
- Referrals are reviewed by a case manager and routed to the appropriate campus support resources as needed
| Emergency Situations: | Non-emergency Situations: |
|---|---|
If there is an immediate threat to safety (e.g., imminent risk of harm, medical emergency, or active crisis, contact:
| For situations involving distress, academic difficulty, behavioral changes, or general concern:
|
Important Note:
Please note that iCare reports are reviewed during regular university business hours and are not actively monitored on weekends, holidays, or during university closures.
Care Navigation's services are informed by best practices from the National Association for Behavioral Intervention and Threat Assessment, the leading professional organization for higher education case management and behavioral intervention.
What Happens After a Referral
- Care Navigation reviews all submitted referrals
- Outreach is made to the student when appropriate
- Support may include check-ins, case management, resource connection, or coordination with campus partners
- Referring parties may receive follow-up communication if appropriate and allowable under privacy guidelines
Case Managers work to respond in a timely and supportive manner while connecting students to the most appropriate level of care.
Frequently Asked Questions
Is non-clinical case management confidential?
Case Management services are private and handled with care. Information is shared only with appropriate campus partners when necessary to support student safety, well-being, or coordinated care, in accordance with university policy and applicable laws.
Who can submit a referral?
Faculty, staff, students, family members, and campus partners may submit an iCare referral for a student of concern. Students may also self-refer if they are seeking support.
What happens after a referral is submitted?
Case managers review all iCare referrals during normal business hours and determine appropriate next steps. This may include outreach to the student, connection to resources, or coordination of support services.